Return Policy

RETURN

PLEASE, NOTE THAT THE RETURN IS NOT FREE. WE ARE NOT RESPONSIBLE FOR PAYING THE RETURN CHARGES.

We have a 14-day return policy, which means you have 14 days after your order is fulfilled to request a return.

To make a return, please fill the return&exchange form here. You will receive an automated e-mail which contains the P.O. box address you need to ship your return package. You can drop off your return package at your local USPS location. Please note that we are not responsible for paying shipping costs associated with returns. To complete your return, please send an email  to info@iamnotbasic.com and share your returns package's tracking number with us. All returns must be shipped to our P.O. box by USPS code.

When you are returning an item, you should consider using a trackable shipping service or insuring the shipment to prevent any losses.

ALL INTIMATES, BOTTOMS WITHOUT HYGIENE STICKERS, AND ITEMS MARKED AS FINAL SALE ARE NOT ELIGIBLE FOR RETURN. GIFT CARDS ARE NOT ELIGIBLE FOR RETURN. ITEMS IN "CLEARANCE SALE" DISCOUNT SECTION ARE FINAL SALE. RETURNS/EXCHANGES ARE NOT ACCEPTED. 

 

REFUND

Once we inspect your return, we will also notify you of the approval or rejection of your refund. Please give us 3-5 business days for your refund to be processed.

If it is approved, then a credit will automatically be applied to your original payment method, it may take 5-10 days for the bank to post the refund to your account. If original payment model is unavailable, we will issue a store credit. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Returns and exchanges may only be made once.

We do not offer any price adjustments for discounted products. Gift cards are non-refundable.

 

EXCHANGE